Donna Cutting Shares 501 Ways to Roll Out the Red Carpet for Your Customers

The Sales Leadership Show

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Donna Cutting Shares 501 Ways to Roll Out the Red Carpet for Your Customers

Phil Gerbyshak (he/him)

Aug 25, 2016

Donna Cutting is committed to teaching people to deliver great customer service and great customer experiences. While there are many things I think Donna is on the money about customer experience, there’s one thing that stands out more than anything else.

Donna Cutting knows that great customer experience starts with great employee engagement!

She’s recently released a book that shares 501 ways to roll out the red carpet for your customers – and how you can too!

This episode of Conversations with Phil is all about how to deliver your customers great experiences. And – you can learn how your employees can deliver those great customer experiences when you’re not around.

We talked about the difference between customer service and customer experience. We talked about how to create a red carpet culture, and so much more!

Prefer to watch instead of listen to the conversation? Click here to watch the conversation right on YouTube.

Some of the other helpful resources Donna mentioned in this conversation:

Buy 501 Ways to Roll Out the Red Carpet for Your Customers on Amazon, Barnes & Noble, or by supporting your local independent bookstore.
Red Carpet Training Videos
21 Days of Thank You (sign up to receive them via e-mail)

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Discussion about this podcast

The Sales Leadership Show

If you're looking to improve your sales skills, gain a deeper understanding of effective leadership, and learn how to apply modern sales tactics in a rapidly changing business landscape, this is the podcast for you. Our mission is to provide you with the latest and most effective sales and leadership strategies, and equip you with the tools you need to succeed in your career and business.

In each episode of The Sales and Leadership Show, Phil Gerbyshak sits down with a wide range of experts, thought leaders, and successful business owners to explore the key issues facing sales and leadership professionals today. From mastering the art of selling to developing transformational leadership skills, our guests share their insights, experiences, and strategies for success.

Whether you're a seasoned sales veteran or a rising star in the world of leadership, you'll find something valuable in every episode of The Sales and Leadership Show. From the latest trends in modern sales tactics to the most effective strategies for building high-performance teams, our guests offer practical insights and actionable advice that you can put into practice today.

Some of the topics we cover on the show include:

The fundamentals of sales leadership, and how to develop the skills you need to succeed.

Modern sales tactics and strategies for closing deals in a competitive market.

The importance of building a strong personal brand, and how it can help you win more business.

How to develop transformational leadership skills, and build a culture of success within your organization.

The key ingredients of effective team management, and how to build a high-performance team that delivers results.

The role of technology in sales and leadership, and how to leverage the latest tools and platforms to drive success.

The importance of continuous learning and development, and how to stay on the cutting edge of sales and leadership best practices.

At The Sales Leadership Show, we believe that sales and leadership are two sides of the same coin. By mastering both, you can unlock the full potential of your career and business, and achieve your goals faster and more effectively than ever before. Join us for insightful conversations, expert tips, and actionable strategies that will help you become a better sales and leadership professional.

So whether you're a sales rep looking to close more deals, a sales manager seeking to build a high-performance team, or a business leader looking to transform your organization, The Sales Leadership Show has something for you. Tune in today to start your journey towards sales and leadership success!

Welcome to The Sales Leadership Show, where we explore the intersection of sales and leadership, and how they work together to drive success in business. Hosted by renowned sales expert Phil Gerbyshak, this podcast offers a unique blend of practical insights, expert tips, and real-world strategies to help you master the art of sales leadership and transform your business. If you're looking to improve your sales skills, gain a deeper understanding of effective leadership, and learn how to apply modern sales tactics in a rapidly changing business landscape, this is the podcast for you. Our mission is to provide you with the latest and most effective sales and leadership strategies, and equip you with the tools you need to succeed in your career and business. In each episode of The Sales and Leadership Show, Phil Gerbyshak sits down with a wide range of experts, thought leaders, and successful business owners to explore the key issues facing sales and leadership professionals today. From mastering the art of selling to developing transformational leadership skills, our guests share their insights, experiences, and strategies for success. Whether you're a seasoned sales veteran or a rising star in the world of leadership, you'll find something valuable in every episode of The Sales and Leadership Show. From the latest trends in modern sales tactics to the most effective strategies for building high-performance teams, our guests offer practical insights and actionable advice that you can put into practice today. Some of the topics we cover on the show include: The fundamentals of sales leadership, and how to develop the skills you need to succeed. Modern sales tactics and strategies for closing deals in a competitive market. The importance of building a strong personal brand, and how it can help you win more business. How to develop transformational leadership skills, and build a culture of success within your organization. The key ingredients of effective team management, and how to build a high-performance team that delivers results. The role of technology in sales and leadership, and how to leverage the latest tools and platforms to drive success. The importance of continuous learning and development, and how to stay on the cutting edge of sales and leadership best practices. At The Sales Leadership Show, we believe that sales and leadership are two sides of the same coin. By mastering both, you can unlock the full potential of your career and business, and achieve your goals faster and more effectively than ever before. Join us for insightful conversations, expert tips, and actionable strategies that will help you become a better sales and leadership professional. So whether you're a sales rep looking to close more deals, a sales manager seeking to build a high-performance team, or a business leader looking to transform your organization, The Sales Leadership Show has something for you. Tune in today to start your journey towards sales and leadership success!

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